At Tap Queen, customer satisfaction is important to us. However, due to the nature of our products and hygiene concerns, we follow a strict no-return, no-refund, and no-exchange policy. Please read the details carefully before placing an order.
1. No Returns or Exchanges
• For hygiene and safety reasons, we do not accept returns or exchanges on any products once they have been delivered.
• Customers are advised to review product details, descriptions, and their order carefully before checkout.
2. No Refunds
• Once an order is confirmed and processed, it cannot be cancelled or refunded.
• We do not issue refunds for change of mind, incorrect selection, or dissatisfaction with the product.
3. Defective or Incorrect Products
• In the rare case that you receive a defective or incorrect product, please contact us within 3 days of delivery at info@tapqueeen.com .
• We may request photo/video evidence of the issue.
• If verified, we will provide either a replacement or store credit (as applicable), at our sole discretion.
4. Contact Us
For any issues regarding your order, please reach out to us at:
Email: info@tapqueeen.com
Address: Office-30, Plaza-2, Central Square Mall, Karol Bagh, New Delhi-110005
Tap Queen reserves the right to update or modify this Refund Policy at any time without prior notice.